Leswan Leather · After-sales service

Returns & Repairs

Your beloved bag needs fixing, or the product you received doesn't match your order? Submit here — receipt & shipping label to our workshop generated instantly, and we'll keep you updated via WhatsApp & email.

Type of request

RepairLoose stitching, zipper, straps, scratched leather, broken hardware, etc. Return / ExchangeManufacturing defect, wrong shipment, or doesn't match your order (max. 3 days after receipt).

Product

Order number / receipt (if applicable)

Purchase date

Order number + WhatsApp number matching your purchase = warranty period checked automatically.

Product name / type *

Quantity

Purchased from

Damage / reason for request *

Special request (optional)

Photos of product condition (optional, max. 4 — speeds up inspection)

Your information & return address

Once finished, we'll ship your product back to this address — make sure it's complete & correct.

Full name of recipient *

WhatsApp Number *

Email *

District / Subdistrict *

Full Address *

Postal Code *

Data is correct & I agree with the repair & reparation terms on the side (shipping to workshop paid by sender; costs outside warranty will be notified first before work begins).

After sending you immediately get a receipt & shipping label (PDF), also via email & WhatsApp.