Terms & Conditions

1. General terms

1. These terms & conditions apply to all purchases of Leswan Leather products through leswan.co.id website, official WhatsApp, stores/workshop, and exhibitions. Purchases through marketplaces (Shopee, TikTok Shop, etc.) follow those marketplace policies, and we still provide product warranty as stated in the Warranty.
2. By placing an order and making payment, you are considered to have read, understood, and agreed to all terms on this page.
3. We may update these terms at any time. The terms that apply are the version displayed when your order was created.

2. Genuine leather product characteristics

Our products are made from genuine leather and handcrafted by artisans, so each product has unique character. The following are natural properties of leather and handcraftsmanship, not product defects, and cannot be grounds for return:

• Pores, grain lines, fine wrinkles, natural scars, or texture variations in different areas of the leather.
• Subtle color variations between products or production batches, and color differences from photos due to lighting and screen settings.
• Slight differences in batik motif positioning (laser/etched) between products to accommodate leather cuts.
• Size tolerance of ±1 cm from the stated dimensions.
• Distinctive leather aroma on new products, which will diminish with use.
• Color changes becoming darker/shinier (patina) over time with use — this is actually a hallmark of genuine quality leather.

3. Orders & Pricing

1. All prices are in Rupiah (IDR) and include applicable taxes, excluding shipping costs unless stated otherwise.
2. Ready stock displayed on the website updates automatically, but may change as products are also sold in-store, at exhibitions, and on marketplaces. If stock runs out after you've paid, we'll contact you to choose: wait for production (Pre-Order), swap colors/models, or receive a full refund.
3. If there's a clear pricing error (such as a typo or system glitch), we reserve the right to cancel your order and return your full payment.
4. Please verify your name, phone/WhatsApp number, and delivery address are correct. Order number and confirmation are sent via WhatsApp and/or email.

4. Payment

1. Website payments are processed through an official payment gateway (QRIS, Virtual Account, and other available methods). Payment confirms automatically — you do not need to send transfer proof.
2. Orders that are not paid within 12 hours will be automatically cancelled, and stock released for other buyers.
3. We never request transfers to personal accounts or ask for your OTP/PIN codes. Beware of fraud impersonating Leswan Leather; if unsure, confirm with our official contact below.
4. International orders are paid in Rupiah; other currency displays are exchange rate estimates only.

5. Pre-Order & Custom Products

1. Products labeled Pre-Order are made after payment is received, with an estimated production time of around 14 business days (shown on each product), not including shipping time. Estimates may shift due to material availability or production queue; we'll notify you of any changes.
2. Pre-Order can be paid in full or with a 50% deposit (DP) if available. Remaining payment must be settled before shipment.
3. Pre-Order cancellation:
   • Before production starts: full refund.
   • After leather is cut/production begins: the order cannot be cancelled and deposit is non-refundable.
   • If delays exceed 14 days from the estimate due to our issues, you may cancel and receive a full refund.
4. Product custom (name engraving/embossing, special color/motif choices, or custom sizing) is made specifically for you, so it cannot be cancelled, exchanged, or returned, except for production defects or custom details not matching your written order. Double-check name spelling carefully before paying.

6. Shipping

1. Ready stock products are packed and handed to the courier within 2 business days after payment confirmation (excluding Sundays & national holidays).
2. Tracking number sent via WhatsApp/email and can be traced on the page Track Order. Delivery time depends entirely on the courier service you select.
3. Address errors or incorrect recipient number entered by the buyer, as well as packages that cannot be received (recipient not available repeatedly), are the buyer's responsibility, including reshipment costs.
4. If a package is lost or heavily damaged in transit, we'll help process the claim with the courier. Make sure you record an unboxing video (see Returns).
5. For international shipments, import duties, import taxes, and other charges in the destination country are the buyer's responsibility.

7. Warranty

We stand behind our artisans' craftsmanship. Every product comes with a warranty from the date of purchase:

Warranty does not cover:

• Normal wear: scuffs, scratches, dents, leather softening, or color changes from age and use.
• Damage from water/rain, oil, perfume, ink, chemicals, excessive heat, or mold from damp storage.
• Overloading, dropping, puncture from sharp objects, animal bites, or other accidents.
• Products already repaired or modified by third parties.
• Natural leather characteristics as described in the 2.

How to claim warranty: contact WhatsApp 628113371866 with your order number/receipt and photos/video of damage. Once approved, send the product to our workshop. Repairs within warranty period are free; shipping to the workshop is the buyer's cost, and return shipping is covered by Leswan Leather. Repairs typically take 7–14 business days. If the product cannot be repaired, we'll replace it with the same or equivalent product.

Outside the warranty period or for uncovered damage, we still offer paid service (re-stitching, zipper/accessory replacement, leather care) with costs provided before work begins.

8. Returns & exchanges

Returns or exchanges can be requested if:

• The product received does not match the order (wrong model, color, motif, or size).
• There is a manufacturing defect (such as loose stitching, torn leather, damaged accessories) upon receipt.
• Product Damaged in shipping.
• Item quantity less than ordered.

Return terms:

1. Report to WhatsApp 628113371866 no later than 3 days from when the package is received (based on courier data).
2. You must include unboxing video without gaps or cuts, from sealed package through product removal, with shipping label clearly visible.
3. Product unused, unwashed/untreated, and returned complete with packaging, dust bag, card, and label.
4. Send the product back only after our team approves the return, to the address we provide.

If the return is due to our mistake (wrong shipment/manufacturing defect/damage in transit), we cover all return and reshipping costs, and you may choose to exchange for the same product, another product of equal value, or receive a refund.

Non-returnable: custom/engraved products, used or damage-from-use items, promo/gift products (except manufacturing defects), color differences due to screen display, and natural leather characteristics. Exchanges due to change of mind are only for unused Ready Stock items, requested within 3 days, subject to stock availability, and all shipping costs are paid by the buyer.

9. Refund

1. Refund is given if: order is canceled by us, stock unavailable and you choose refund, Pre-Order canceled before production, or return is approved with refund option.
2. Refund is processed within 7 business days after approval (for returns: after we receive and inspect the product), to original payment method or buyer's bank account.
3. Refund amount is the product price paid. Shipping cost is returned only if the error is from us. Bank/payment gateway admin fees (if any) may be deducted for cancellations at buyer's request.
4. Voucher, promo, or points discounts are not refunded. Used points are returned to member account if order is canceled.

10. Promos, vouchers & points

1. Each promo (price cuts, discount packages, bundles, flash sales, vouchers, shipping subsidies) applies per stated period, quota, and terms, with final price calculated by system at checkout.
2. Vouchers and points cannot be cashed out, transferred, or combined outside applicable terms. Promo gifts cannot be exchanged for cash or other products.
3. If a promo order item is partially returned/canceled so promo terms no longer apply, refund value is adjusted for the promo discount already received.
4. We reserve the right to cancel orders or promos suspected of abuse (such as duplicate accounts or fictitious orders).

11. Leather product care

To keep your product in good condition and maintain warranty, follow this simple care:

• Store in dust bag, in a dry and airy place, away from direct sunlight. Fill with paper to maintain shape.
• If wet, wipe with dry cloth then air-dry — do not sun-dry or use a hair dryer.
• Clean dust with soft cloth; use leather conditioner every 2–3 months. Avoid soap, alcohol, and wet wipes.
• Do not carry loads exceeding bag capacity.

12. Personal data

Information you provide (name, contact, address) is used only for order processing, shipping, after-sales service, member programs, and promo information. Data is shared only with necessary partners (payment gateway and courier) and never sold to third parties. You may request changes or deletion of your data through our contact.

13. Other terms

1. All product designs, batik motifs, photos, and content on this website are owned by Leswan Leather and protected by law. Unauthorized use or reproduction is prohibited without written permission.
2. We are not responsible for delays or failures caused by force majeure (natural disasters, mass courier disruptions, government policies, and similar circumstances), but we will help find the best solution.
3. These terms are governed by the laws of the Republic of Indonesia. Any disputes will be resolved through discussion first.